ahhh the rubbish that is CS - you could try this. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. QuickStart, set up and connections. I can only find the TV socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. A Virgin Media wall socket is simply a point of entry into your home. Thanks mate. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media; My Virgin Media; Shop; Help;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I am going to send you a private message. There are 10 types of people: those who. Options. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Sometimes there is no wall box, just a trailing cable. Hello, We recently moved into a house which has this box connected to the router. The Openreach sockets do not work for Virgin Media. Some new sockets may look like one of the below. Options. Choose the best spot for your wifi hub. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Security. Explain what needs to be done and book an engineer visit. Being connected to the internet is one of the most important modern essentials in 20. Push fit the VM-supplied lead onto the socket. 2. Great staff. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 4 weeks ago. If digging / drilling / new external & internal cables are required the. Apologies for any cabling issues. provided, I shall give them a call tomorrow. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Then Cables Run From There To The. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The top “capped” one is marked FM & has been disused since cable went digital. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 weeks ago - last edited 2 weeks ago. Step 2: Order your TalkTalk Broadband service. The box and cables may have been removed by the previous occupiers. Account - Cable. . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 32K. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Customer since 1993. Installing and configuring your kitSame thing happened, and on all the wall phone points. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Re: No virgin media wall socket. I have also checked outside and there is no box either on my property or on my boundary wall. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. But I have no Virgin Media Wall socket in my house. Pop the power cable into a nearby plug socket, and turn it on. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. You need a small spanner to remove this, then push the provided connector over the exposed end. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Next, connect the power cable. We would like to show you a description here but the site won’t allow us. Re: How to book an engineer. Vonage 2nd line. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. VoIP stands for Voice over Internet Protocol. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Sounds like you need a manned engineer install rather than self-serve. 0 Kudos. A Virgin Media wall socket is simply a point of entry into your home. #2. The other is marked TV, & this is used for TV & Broadband. Push the red label end of the white cable, into the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If however the socket itself has been removed you will need assistance. Browse Virgin Media Virgin Media Community. Got my virgin media self install kit but I don't have a virgin socket. Hi there. Plug into the Hub. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Solved No Virgin Media Wall Socket At Installation Community 4832746. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. on 01-02-2023 14:26. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. QuickStart self-install pack delivery delayed by over 1 month. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. PRO SIGNAL. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. 23/04/17 - 06:45 #6. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. . To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Then push the connector VM have provided over the screw thread. 0 Kudos. . Ordered VM broadband and was recommended by the website to select the self quick install option. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I am going to cancel. When plugged into either cable the hub just - 5440321. Feb 22, 2022. To best look into this, I am sending a private message. (I did this video to help/guide new engineer as I did not find any for my self when I started. I will be able to assist you in getting this sorted out. Adduxi. Hello VLNeedham. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I have my original wall box still that has the CableTel logo. Account - Mobile. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Plug the cables into the hub. This video will show you how to install a Virgin Media extension cable. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Installation Steps. And on the back of the box. Firmly push the end of the. . 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Push the red label end of the white cable, into the wall socket. I've tried looking but can't see a way to book an engineer for this? Thank you. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Call the Pre-installation and delivery team on 0800 052 1734. 100. Broadband wall socket. Eric714. Jan 14, 2022. My Virgin Media App. This promotion means you won’t pay the usual setup fee of £35. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. We all know and love the internet and TV services that can enter our homes through entry points. Thank you for the tel no. Surly there has been a connection previously otherwise we wouldn't have bee. Manage Your Account. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. If you have more than one located on different floors, try to place one directly over the other. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Browse Virgin Media Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. ahhh the rubbish that is CS - you could try this. 19 minutes ago. Here you’ll find all the help you need for Virgin Media related problems and issues. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. Very poor advice. You may still need to pay an activation fee, but some deals will offer activation for free. Socket should be on the underside. Options. A non-split socket will have the sockets and screws in the middle. Try tracing the cables back to the house from the brown box outside. Try the automated service status number 0800 561 0061 to check for any faults in your area. Could an engineer be arranged to install please as my account is due to go live today. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. 1 Mar 2016. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If no joy, try the pre-install team - 0800 0521734. - 5250024 It has two outputs on the left of the wall box. Virgin Media; My Virgin Media; Shop;. Security matters. Got my virgin media self install kit but I don't have a virgin socket. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So, a 50 minute broadband, TV and phone. Failing this. Working hard to help connect the nation, shop our offers and order online. Internet. Install Broadband. Following the installation and verification of its functionality, you can browse the web or. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. If you in a property that's recently been added to Virgin Media's network we have another video th. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. I was told when purchasing the broadband package that fibre was available here. We would like to show you a description here but the site won’t allow us. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Please help. Account - Cable. Manage Your Account. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. You need to go outside and locate the brown or grey omnibox on the wall. The Virgin wall sockets just have one connector at the bottom. • Connect the power supply to the back of the new box, then switch on at the wall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin media wall socket for broadband is not what js shown on the installation guide. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. Pop the power cable into a nearby plug socket, and turn it on. connector cable from the wall socket, as we’ll be re-using that later. I recently got Virgin broadband installed. Call the Pre-installation and delivery team on 0800 052 1734. 01-02-2023 10:59 - edited 01-02-2023 11:00. I have only got one rectangular shaped white socket (Shown. Push the red label end of the white cable, into the wall socket. Networking and WiFi. We would like to show you a description here but the site won’t allow us. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, I'm trying to set up my Virgin Media broadband. No Virgin Media Wall socket . Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There must have been a previous installation or you would not have been offered a self install. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Account - Cable. Joining in Options. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Praying the white is the virgin one. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Actually it is not a box it is just a cover to cover up the splitter behind it. on 27-10-2022 09:24. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 2. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. The wall socket I - 5357150. Various cable mediums are used in modern systems to transmit data. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 18-02-2023 10:23 - edited 18-02-2023 10:33. Back a step. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Re: Installation not workingon 28-10-2022 17:29. The top “capped” one is marked FM & has been disused since cable went digital. Turn on and start the Box. Take the red-banded. The installation took about 2 hours and was similar to an ordinary coaxial install, the. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Plus, again optionally, a cable will be run to a phone socket for the phone service. Turn on and start the hub. Account - Mobile. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. to your Virgin Media socket. There should then be. My Virgin wall socket just have phone line, didn’t get. 0 Kudos. If no. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Chris. Hello, We recently moved into a house which has this box connected to the router. Plug into the Virgin Media wall socket. This'll only take a few moments. The cable terminates on a box indoors wherever you want it, within reason. The second two black cables are from a satellite dish, used by. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Turn on and start the hub. Browse Virgin Media Virgin Media Community. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I have checked outside and there is a brown box shared with the neighbour. Finally, they'll complete the setup to make sure it's all working. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It seems that I need an electrian to install a wall. Had my kit sent to a home we’ve just moved into. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Don't touch it. That is the correct fitting, it should push on unless its too loose inside the large housing. The cable going in will be a double. Whichever is the most suitable. Just had self installation delivered, have no wall socket just two cables from the wall. on 18-05-2022 19:55. Tudor. The box and cables may have been removed by the previous occupiers. Standard Member. Within 30 daysOn top of that, Virgin Media also offers a self-install option. 50 per month. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. But I have no Virgin Media Wall socket in my - 5339557. C Then connect the plug into the nearest wall socket and switch it on. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. . 04kg, it will easily fit under – or even alongside – any TV. You can also check for a loose cable as not all properties have a socket. Browse Virgin Media Virgin Media Community. Push the white cable with the black label into the Hub. Thank you so much for your first post and welcome to the community forums, it's great to have you here. If there’s already a cable plugged into your Virgin. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Back a step. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. We have a TV and broadband but no landline required. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. The cable could be hidden within, or behind, furniture. There are two options for to your TV. However, there is no Virgin Media Wall socket in my house. I don't longer work there. It probably goes into another room in the house. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 15-02-2022 10:03. You need something called a barrel to connect the two. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Please keep an eye out for an envelope at the top right corner of your Forum page. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Ordered VM broadband and was recommended by the website to select the self quick install option. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The problem is the Hub is in my Study and the - 4964746. Some older sockets may have NTL or Telewest written on them. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. No vm wall socket. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Excellent shop. I'm a Very Insightful Person, I'm here to share knowledge. If you're happy with this and for the charge we can make the arrangements for you 🙂. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). on 24-01-2022 21:07. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Hi @bingoman000. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Tudor. And you’re. on 21-02-2023 19:59. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hello. When you place your order, we'll let you know. RedTomato said: I removed my Virgin cable about a month ago. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. These enter my house via an air brick/vent very close to. 2. Connect the Hub’s power cable with the blue tab. Booking an engineer is easy with Virgin Media. I'd like to move my virgin set top box but the current cable isn't long enough. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. • Take the red-banded end of the isolator cable and push it. Stay safe online. If you do have a socket you can post a photo here. The OUT terminal from the Technetix isolator has a terminator cap on it. Its a flat £25 charge to move the connection points and rebalance power levels. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. O have just had the 1g, 5x hub installed. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. @umerarifkhan11 wrote:.